A Handful of Tips 12 – Conflict
Five of the best ways to overcome conflicts and resolve differences
Most conflicts are usually the result of misunderstandings or poor communication.
Clashes in the workplace are often due to personality differences or jealousies.
Aim to improve communications, explain and discuss developments before they become a problem.
1. When there is a conflict analyse the real situation
Often what appears to be the problem may not be the real cause.
Define the conflict from both sides’ point of view. Be honest and frank.
Emphasise common concerns and points of agreement.
2. List possible solutions and discuss all the alternatives
Be honest and straight forward, unemotional and objective.
Don’t concentrate on looking for differences; look for common ground.
3. Break complex issues up into workable components
Be prepared to compromise and to select the best alternatives. Be prepared to give up some things to achieve a satisfactory result.
4. Plan the action required
Who will do what by when?
Plan the action and the sequence required to implement a policy that will resolve the differences between parties.
5. Discuss the results periodically
Carry out an evaluation from time to time and be prepared to make any necessary changes.
“Anger is one letter short of DANGER!”