A Handful of Tips 78 – Saying No!
The best five tips to refuse an offer or reject a recommendation
1. Listen carefully to the proposal
Hear what people have to say. People expect their opinions to be heard and considered. Take their opinions seriously.
Ask questions and show interest.
2. Always be polite
Maintain dignity and don’t be in a hurry to refuse or reject a proposal.
3. Cite facts and figures and give good reasons for your final decision
Explain your reasons and say why you are happy about your decision.
4. Be fair and firm
Try to win any opposition over to your decision. Aim to convince people.
5. Maintain friendly relationships
When people know they have been heard, listened to and consulted, even if you do say “No”, they are more likely to accept your final decision.
“Never compromise deeply held principles – if you do you will live to regret it.”