A Handful of Tips 90 –
The five best tips to reach an agreement between conflicting groups
When you cannot make progress adjourn.
1. Plan your strategy
Write down what you want to achieve and your final position.
2. Look at things from the other side’s point of view
Write down what you think is their bottom line.
Seek information by questioning to clarify issues.
Look for any unspoken problems, such as people and personalities.
3. Look for options where there are mutual gains
Focus on mutual interests and benefits, not on non-negotiable positions.
4. To gain something be prepared to give something
Consider the economics of the various solutions.
5. Be polite and ethical
Never lose your temper under any circumstances.
Express appreciation for the other side’s time and efforts.
“If you are tolerant in one moment of anger,
it will save you many days of regret.”
SOURCE: “Secrets for Success. This book could change your life”. First published by Moss Associates Ltd New Zealand and later by Cengage Learning Asia. Also available as an e-book at Amazon.com.