A Handful of Tips 104 – Communication Tips
The basic communication skills are simple but are often forgotten.
1. Be aware of the current situation and developments
Unless management knows what is going on at all times and unless the employees know what is expected of them, the business is in trouble.
There must be an active dialogue between management and employees.
Aim for good internal communications with as few links as possible in the chain between decisions and action.
2. Keep asking simple questions
There is no substitute for asking questions like ‘What?’, ‘Why?’, ‘When?’, ‘Where?’, ‘How?’, and ‘How much?’.
Don’t give up until you get satisfactory answers.
3. Listen carefully
You will please more people by listening to them than by talking to them.
Give them your undivided attention and they will often give you new information.
4. Find out what people want to know
It’s what people want to know that’s important, not necessarily what you want to tell them.
Find out what is worrying them. Be patient and tolerant of their concerns and complaints.
5. Act on feedback from colleagues, staff and clients
When people are consulted they will support changes more readily. So involve them in discussions and decision-making.
“Communication must be a two way affair.”
Source: “Secrets for New Managers” first published by Moss Associates Ltd., New Zealand and Cengage Learning Asia, Singapore. Also available as an e-book from Amazon.com and VitalSource.