Another Handful of Tips 54 – Accountability
The five best tips on ways to make people accountable for their work
Managers must define clearly what they mean by accountability. They must explain the responsibilities and how results will be measured.
Accountability relies on sound delegation and cannot exist without sound accounting practices.
Delegation means retaining overall control while ensuring that each employee is made accountable for realising specific objectives.
1. Define the areas of responsibility and how they will be measured
Delegate responsibility and authority to get things done efficiently. Always set an agreed time for action and completion and put a measurement clause in the deal.
2. State the areas of responsibility in writing so there can be no misunderstandings
Discuss the areas of responsibility and answer questions. Make sure each employee fully accepts responsibilities for the tasks delegated to them.
3. All staff must know who is responsible for each operation
Good communication within an organisation is essential for success.
4. Avoid overlapping
Encourage staff with shared tasks to form effective partnerships.
To avoid confusion break down tasks into specific parts and name each person responsible for each part.
5. Build a culture for success
Reward successes and praise good work. Never carry out a witch-hunt when things go wrong. Keep searching for ways to improve and ways to do things better.
The battle cry for any business is “Performance, productivity and accountability”. These are the three key elements of a successful business.
“Accountability is the glue that binds commitment to results.”