The Best Handful of Tips 1 – Become a better listener

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The Best Handful of Tips 1 –

Become a better listener

This is the start of a new series based on the best blogs from the 200 blogs in the “A Handful of Tips” and “Another Handful of Tips” series.

Having conducted workshops for over 2,300 managers in Asian and Pacific countries I have been taught many tricks. I now have the time to share some of this advice.

These tips can help you make your career successful if you learn to use them.

Here are five of the best tips to help improve your listening skills

Never forget if you are talking you are not listening – and if you are talking you are not learning about things that could be of vital interest or concern to you, or to the business.

Hearing is with the ears, but listening is with the mind.

Have patients and learn to listen carefully.

Many surveys show that bosses who listen to their employees are the most effective as well as the most popular.

1. Prepare to listen

If possible, find a quiet place free from distractions. Close the window. Shut the door.

Aim to put the speaker at ease. Start with a friendly chat and try to establish a rapport. “How is the family? How are they doing at school?”

2. Give the speaker your full attention

Turn off your cell phone. There is nothing worse than a person answering a cell phone in the middle of a conversation with someone.

Concentrate and show you are listening by nodding and making encouraging noises.

Listen to the tone of what is being said and look at the person’s facial expressions and body language.

3. Be patient – don’t interrupt

Hear the speaker out first. Don’t argue or jump to any early conclusions.

Refrain from giving your own or controversial views.

4. Ask questions to draw the speaker out

Encourage the speaker by asking simple
open- ended questions.

Try to draw the speaker out . “Why did you say that? Is that how you really feel about things?”

5. Summarise, review and reflect

From time to time try to summarise what you believe the speaker said and recall some of the speaker’s words. This will help you both remember what was said.

You will go far in your career if you can become a skilled listener.

A good listener is popular socially and learns a lot more than most people.

Make an effort. Start tomorrow to become a better listener.

Geoffrey Moss
mossassociates.co.nz

“You will please people more by listening to them than talking to them.”

                                         A Handful of Tips

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