The Best Handful of Tips 81 – Coaching for Business
Increased business profits are the rewards of sound coaching.
The role of a coach should be to help people reach their full work potential, performance and growth. The aim should be to inspire action rather than fill with knowledge.
Good questioning and listening skills are essential to establish a strong empathy right from the start of coaching. Coaching should include creative and lateral thinking – linked to real business situations.
Acting as a mentor is an ideal job for an experienced, retired worker. Managers can use this method to coach and select replacements if they are moving on. Skilled tradesmen are often prepared to share their vast experiences with new workers, resulting in increased job satisfaction.
Coaching can be used on a one-to-one basis or on a one-to-group basis.
Five of the best coaching tips
First establish a rapport
Good coaches establish an early trust and a rapport with the people being instructed.
People being coached must fully understand what is expected of them.
Arrange for systematic coaching
Have an agreed goal for each session and try to guide conversations through good open-ended questions.
Challenge people you are coaching with graduated step by step experiences to build their knowledge and confidence.
Try to make training fun and enjoyable.
Use different training ways to make coaching more interesting.
Feedback is the key to improvement
People want to know how they are performing so give regular feedback and helpful constructive reports on their progress.
Reward effort and achievements
Praise good work and encourage people to improve. Small rewards when each step has been completed satisfactorily can be an ongoing incentive.
New skills must be practised
As soon as possible make use of the new skills learned. People become frustrated if the new skills are not used to the advantage of the organisation or the workers. The ultimate returns from learning new skills should be more earnings.
Encourage with praise, build confidence with graduated experiences. Give honest and constructive feedbacks.
Coaching can reward both parties. It gives great satisfaction to see people develop new skills, gain confidence and grow in the job.
“A sense of achievement is a satisfying experience, especially achievements in learning.”
SOURCE: “Training Secrets. Helping adults learn” 190p., Moss Associates. Ltd, New Zealand and Cengage Learning Asia, Singapore. Also available as an e-book from Amazon.com. Learn 49 ways to train and how to assess and improve your own training skills.