Rolling On – The Best Handful of Tips 49 -CONTINUOUS IMPROVEMENTS

CONTINUOUS  IMPROVEMENTS

 Success in life often depends on seeking honest feedback and acting on it to make continuous improvements. It is often difficult to get honest feedback, but it is essential if you want to improve your skills, a product, a service, or an organisation.

           Sound feedback can also act as a early warning system alerting you to potential problems and grievances.

          Honest feedback is the key to improvement so don’t be defensive if it contains criticism, be grateful.

Five of the best tips to make continuous improvements

* Be truthful

            You must be trusted. Talk honestly with staff and clients if you want to get honest answers. First establish a rapport before asking simple questions.  

* Be suspicious of excess positive feedback

            If you get only positive feedback you should realise it may not be the whole truth.

            Learn to accept and appreciate constructive criticism.  

* Make the most of social events 

            Network at social events to gather information.   Ask direct and open questions such as ‘What’, ‘Why’, ‘When’, ‘Where’, ‘How’ and ‘How much’ if you want honest evaluations of events, services or products.

            Use lead-ins such as…‘What do you think about….’   ‘Are you happy with …’ What would you do if you were the boss?

            After an event, such as a meeting,  seek ways to do better next time.  “What did we do right?” “What mistakes did we make?” “How can we do better next time?”

*  Set up formal surveys to collect opinions and facts

            Plan feedback meetings and attitude surveys; carry out sample polls; set up focus groups to collect opinions and new information.

            Invite electronic feedback and comments. People will often tell you things online they would not tell you face to face.

            If you survey specific groups to collect opinions, try to use peer group surveyors.  They usually have a better rapport with the people being surveyed and are more likely to get the information you need. For example, if you are surveying farmers,  use farmers wives, or retired farmers to collect information.

* Reward people for valuable feedback

            A sincere “Thank you. Your views are greatly appreciated” , is an easy way to acknowledge their effort.  

            Clients, staff, suppliers and potential customers can be rewarded with small gifts. Such gestures often encourage people to supply future feedback.

-Geoffrey Moss

“Don’t be defensive, encourage honest feedback.”

SOURCE: “Time-Savers” Moss Associates, New Zealand and “Time Management Secrets” Cengage Learning Asia, Singapore. Also as an e-book available from Amazon.com.

Time savers for busy people Australia 2

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s