Rolling On – The Best Handful of Tips 70 – Resolving CONFLICTS

Resolving CONFLICTS

Clashes in the workplace are often due to personality differences or jealousies.  Most conflicts are usually the result of misunderstandings or poor communication.

          Aim to improve communications, explain and discuss developments or changes in circumstances before they become a problem. Be honest and share your feelings.

Five of the best ways to overcome conflicts and resolve differences

* What is the real situation?

          When a conflict arises look for the reasons behind the situation. Often what at first appears to be the cause may not be the real cause. Ask; ‘what’, ‘why’, ‘how’, ‘who’, ‘when’, and ‘how much questions’.

          Define the conflict from both sides. Be honest and frank with people. Emphasise concerns and points of agreement.      

* List solutions and discuss alternatives         

          Be honest and straight forward, unemotional and objective.  Don’t concentrate on looking for differences; look for common ground.

* Break issues up into workable components

          Be prepared to compromise and to select best alternatives. Be prepared to give up some things to achieve satisfactory results.

* Prepare an action plan  

           Plan the action and the sequence required to implement changes that will resolve the differences between parties. Who will do what, by when?

* Periodically discuss results

          Carry out an evaluation from time to time. Be prepared to make any necessary changes. Never forget anger is one letter short of DANGER!”

-Geoffrey Moss

Deal with minor disagreements quickly. “A small leak can sink a large ship.”

Source: “Time-Savers”, Moss Associates Ltd, New Zealand (www.mossassociate.co.nz) and “Time Management Secrets”, Cengage Learning Asia, Singapore and as a Times Business Book, Federal Publications,  Also available as an E-book from Amazon.com.

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