Rolling On – The Best Handful of Tips 93 – LISTEN to This!

LISTEN to This! 

Many of our great leaders are very good at asking questions and are good listeners. Good listeners are popular people.

          You will please more people by listening to them than by talking to them.

          You cannot listen if you are doing all the talking – and if you are not listening you are not learning.

          For better listening don’t talk so much and concentrate on what the other person wants to say.

          Listening to staff and clients is one of the most important tasks for good managers and leaders.

Five of the best tips to improve your  listening skills

* Set the scene  

          If possible, choose a quiet area away from others.              

          Remove distractions.

          Your first task is to establish a rapport with the person so allow time for this. Encourage them to chat. Start the conversation with easy open-ended questions. “Have you had a good year?””How is your family?”

* Give the speaker your undivided attention

          Turn off your cell phone.

          Empathize with the speaker  – think of similar situations and how you would feel.

          Concentrate and Listen carefully to what they have to say.  

* Be patient

          Do not interrupt, even if you disagree with what is being said.

          Let the speaker finish. Keep calm and avoid arguments.

* Review the points made

          Try to summarise what you have heard. “What issues were not clear? What did you not fully understand? What other things should have been mentioned?”

* Ask simple questions

          Ask questions that require definite answers so you learn more about what the speaker really thinks.

          Good listeners are very popular people. Start practicing to improve your questioning and listening skills today. 

Geoffrey Moss

“A wise person talks little, an ignorant one talks much.”

Source: For amplification of this topic see “Persuasive Ways. ‘Tricks of the trade’ to get your ideas across”. First published by  Moss Associates Ltd., New Zealand and in Chinese by the Shanghai People’s Publishing House, the Singapore Institute of Management, Kogan Page Ltd, U.K and in Hungarian by Bagolyvar Konyvkiado.  Also published as the “Secrets of Persuasion” by Cengage Learning Asia and as an e-book by

Secrets of Persuasion Cover 





Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s